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Quick Fixes:

  • Refresh your browser page
  • Restart your web browser and only have one tab open. This will fix many issues.

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My video is stuttering and stalling:

  • Check that your download speed, recommended 1 Mbps
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  • If below the recommended speed: 
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    • Disconnect all other devices from the network.
    • If none of the previous suggestions work, restart all of your network devices (modem, router, switch, etc.).

My audio is stuttering and stalling:

  • This happens when your internet is having issues and the audio gets "out-of-sync".

  • Refreshing your browser sometimes fixes it, but often the browser needs to be restarted completely.

  • This problem is a known bug with ALL Apple devices when live streaming.

Problem getting past the login page:

  • This happens on some smart tv web browsers, try another browser or device.

  • This can also happen with the Safari browser, please try another browser like Google Chrome. Download Google Chrome Here

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